A Systematic Review of the Evidence on Patient Experience and Clinical Safety and Effectiveness

Objective: To evaluate whether patient experience is positively associated with clinical safety and clinical effectiveness. Data sources: Evidence from 55 observational studies across diverse therapeutic areas. Results: Positive patient experience is robustly associated with higher levels of adherence to recommended treatment, better clinical outcomes, improved patient safety practices, and lower utilization of unnecessary healthcare services across primary and specialty care.

• ✓Patient experience is positively correlated with clinical safety and clinical effectiveness across 55 published studies.
• ✓Positive patient interactions drive higher adherence to medications, clinical regimens, and follow-up appointments.
• ✓High patient-reported experience scores correspond with reduced readmission rates and shorter hospital lengths of stay.
• ✓Patient experience should be viewed as an integral component of healthcare quality alongside clinical effectiveness.